International Key Account Manager – eCommerce
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Job Description
Key Account Manager driving growth with international eCommerce customers across Europe. Manage strategic accounts and position Mondi as the preferred eCommerce packaging partner.
Responsibilities:
- Drive growth with international eCommerce customers across Europe
- Manage and expand strategic key accounts
- Acquire new target customers
- Position Mondi as the preferred eCommerce packaging partner
- Coordinate all commercial activities to deliver sustainable, profitable growth
- Identify and acquire new international eCommerce customers by managing a prioritised pipeline of prospects
- Lead the entire business development process from initial outreach through to contract signature
- Develop structured account plans with clear volume, margin, share-of-wallet, and innovation targets
- Build strong relationships with decision-makers and influencers across all business functions
- Lead commercial negotiations, prepare value-driven proposals, maintain a strong sales pipeline with accurate forecasts
- Ensure disciplined contract implementation in alignment with Mondi’s pricing strategy and business processes
- Serve as the main contact for key accounts by coordinating internal teams
- Ensure prompt, solution-focused communication and effective resolution of service issues
- Collaborate with technical teams to deliver customised solutions
- Oversee successful trials and implementations
- Continuously track eCommerce trends, packaging innovations, automation, sustainability requirements, and competitor activities to inform strategy and product development.
Requirements:
- 5+ years’ experience in Key Account Management / Strategic Sales, ideally in packaging, logistics, eCommerce, or FMCG
- Proven track record managing large international key accounts with complex structures and multi-site operations
- Strong commercial acumen with experience in new customer acquisition, negotiations, tenders, and long-term contracts
- Excellent communication, stakeholder management, and presentation skills
- Structured, data-driven, and execution-focused; able to convert opportunities into concrete, measurable results
- Comfortable working in an international, matrix environment and leading cross-functional teams without formal authority.
Benefits:
- Company car possible
- Learning & Development
- Remote work flexibility
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