E-commerce Lead
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Job Description
E-commerce Specialist at Telos Media optimizing daily operations and customer experience for Solarballs store. Collaborating with Marketing and Creative while managing fulfillment and logistics.
Responsibilities:
- Own day-to-day operations of the e-commerce store, ensuring accuracy, performance, and operational stability.
- Obsess over excellent customer experience.
- Maintain and optimize product pages, including descriptions, imagery, pricing, SEO, and layout within Shopify and Amazon.
- Support and execute merchandise and product launches in collaboration with Marketing.
- Coordinate fulfillment and logistics partners across regions (China, US, Europe).
- Manage inventory tracking and stock levels to avoid shortages or overstock.
- Monitor store performance metrics (sales, conversion rates, AOV, shipping costs, refunds, customer satisfaction).
- Conduct market and competitor research to identify optimization opportunities and emerging trends.
- Support promotional planning and execution, including quarterly promotions and high-volume sales periods.
Requirements:
- 2+ years of experience in e-commerce operations, store management, or a related role.
- Obsessed with excellent customer experience, without compromise.
- Strong hands-on experience with Amazon and Shopify.
- Solid understanding of fulfillment, logistics, inventory management, and supplier coordination.
- Data-driven mindset with the ability to translate metrics into action.
- Highly organized, detail-oriented, and execution-focused.
- Comfortable working cross-functionally and coordinating with multiple stakeholders.
- Strong communication, negotiation, and problem-solving skills.
Benefits:
- Competitive salary
- Flexible working hours
- Professional development budget
- Home office setup allowance
- Global team events
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