Social Media Community Associate
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Job Description
Social Media Community Associate responsible for managing Otis' online community. Engaging across social media platforms to elevate the brand story and response strategies.
Responsibilities:
- Serve as community specialist while effectively managing incoming social media response processes and community engagement
- Help create content with measurable results and outcomes in mind
- Learn and leverage our social media management tool for publishing, reporting, and monitoring needs
- Support our employee social media advocacy tool and content
- Monitor and research social media trends and recommend ways for Otis to apply to its social channels and other external communications
Requirements:
- Minimum of one or two years of social media experience
- Bachelor’s degree in marketing/communications or related field preferred
- Strong writing skills and can quickly capture the Otis brand voice
- Must be digitally savvy and able to keep up with the constantly evolving nature of social media
- Understands the 24/7 nature of social media; flexible and willing to monitor and engage in social conversations
- Demonstrates sound judgment with a solid understanding of when to proactively escalate issues on social media
- Understands the benefits and risks of various social media platforms and provides thoughtful counsel about platform recommendations
- Demonstrates interest in measurement and reporting and has a foundational understanding for how to measure social media performance and translate it to business goals and objectives
- Exhibits willingness to learn and to keep up with best practices for social engagement
- Maintains a sense of calm when under pressure, multitasks and manages multiple deadlines and conflicting priorities either individually or as a member of a team
Benefits:
- Professional development opportunities
- Employee training and resources
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