Solution Architect, D365 Field Service
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Job Description
Solution Architect for Microsoft Dynamics 365 projects at Columbus Global. Collaborate with teams and clients to deliver project success in a fully remote role.
Responsibilities:
- Drive discovery workshops with prospects and customers to demonstrate product capabilities and gather business requirements.
- Lead and participate in discovery analysis meetings with customers to understand current business processes.
- Serve as advocate for adherence to standards and best practice.
- Collaborate with sales team and project managers to define the roadmap and milestones for each project.
- On all assigned engagements the Solution Architect should own the proposed solution, work closely with all team members and remain engaged with the client.
- Understand the capabilities of the delivery team and provide design guidance and support as needed.
- Work with customers and internal teams on infrastructure architecture support.
- Provide and/or develop detailed design specifications.
- Exhibit excellent verbal and written communication skills; with flexibility to work in a fast-paced, process-oriented environment.
- Implement and configure Dynamics CRM/CE per customer requirements.
- Assist in software upgrades, including importing data, configuring forms and designing dashboards.
- Design and write workflows to streamline business processes.
- Write process documentation, user acceptance testing scripts and user manuals.
- Test software, communicate with (and sometimes manage) offshore development staff.
- Train and support CRM end users.
- Stay curious and lead adoption of the latest D365 features and enhancements including Microsoft Co-Pilot, AI and D365 Agentification.
Requirements:
- 5+ years of professional experience within a consultancy environment with proven Microsoft Dynamics 365 CRM experience.
- 5+ years of experience as either a technical lead, technical architect or solution architect with Dynamics 365 CRM.
- 3+ years of pre-sales experience.
- A minimum of 5 completed full implementations of Microsoft Dynamics 365 CRM.
- Extensive knowledge and understanding of the technical side of Dynamics 365 CE solutions.
- In-depth knowledge of the following modules: Sales, Service, Marketing, Social Engagement, USD, PSA, Field Service.
- Strong presentation skills leading to sales process.
- Experience estimating projects, writing contracts, Statements of Work and work orders.
- Ability to successfully build relationships with clients at all levels within an organization.
- Advanced knowledge of enterprise software systems and enterprise cloud.
- Knowledge and experience of Enterprise Application Integration and architecture patterns.
- Previous experience using Dual-write is highly desired.
- Willing to travel domestically up to 30%.
Benefits:
- Health, Life, Dental and Vision Insurance
- Short- and Long-Term Disability
- Paid vacation
- Paid sick leave
- Holidays
- 401(k)
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