Solutions Architect, Technical Account Manager
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Job Description
Solutions Architect and Technical Account Manager for LATAM customers at INVIDI Technologies. Collaborating with clients on technical solutions and delivering exceptional service in a demanding environment.
Responsibilities:
- Your primary role is as a Solutions Architect(SA) and Technical Account Manager (TAM) for LATAM customers.
- A client-facing and technical and business professional working to meet deadlines with responsive and prompt turnaround times.
- Support both pre-sales and post-sales activities within the Business Development organization.
- Work on technical-related solutions and design from initial customer conversations all the way to customer deployment and customer in-life.
- Evaluate and communicate both the business and technical needs of customers.
- Serve as a liaison between customers, partners and the internal teams.
- Ensure that the criticality of needs and problems are fully understood and satisfactorily resolved in a time sensitive manner.
- Deliver a positive problem-solving experience to the customers.
- Meeting with customers may require occasional travel.
Requirements:
- 4 -6 years of experience as Solutions Architect and/or Ad-tech Technical Account Manager
- Experience with Android TV and Live TV applications
- Experience with digital video advertising and Ad Decision Systems
- Experience with streaming video formats including manifest manipulation and streaming protocols: MPEG2, MPEG4, MPEG-DASH, Apple HLS.
- Ability to understand deep technical issues, including getting hands-on, as well as understanding customer business needs
- Creativity to imagine innovative solutions tailored to each customer
- Must have both oral and written communications skills in Spanish and English.
- Hands-on troubleshooting skills.
- Knowledge of video technologies and transport over Satellite, IP and QAM; DVB, CDN, MPEG compression, Video QA, and Encryption is desired
Benefits:
- Competitive compensation and benefits comply with the local country labor compliances
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