Solutions Engineer, Acquisition
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Job Description
Solutions Engineer partnering with Sales to demonstrate Grafana Cloud, a managed observability platform. Owning technical evaluations and customer engagements for West Coast acquisition opportunities.
Responsibilities:
- Join an early high-growth team solving technical and customer problems
- Partner with Sales to articulate Grafana's value proposition, vision, and strategy
- Own technical customer engagement and help close high-velocity opportunities
- Deliver product and technical presentations to prospective and existing customers
- Communicate with customers and internal teams to provide product and competitive feedback
- Drive product conversations based on customer needs and problems
- Enhance documentation and create blog posts, videos, knowledge base articles, and enablement materials
- Serve as an in-house, customer-facing product expert for Grafana Cloud, a managed observability platform
- Educate customers through demos, hands-on enablement, presentations, technical evaluations, and ongoing interaction
Requirements:
- Ideally located on the West Coast
- 5+ years of technical pre-sales experience, ideally with Open Source technologies or in the Metrics/Monitoring space
- Strong judgment, collaboration, and leadership
- Ability to work and collaborate with an international team
- First-class written and oral communication skills
- Ability to articulate the company value proposition and technical product advantages
- Ability to solve technical challenges and develop creative customer solutions
- Technical mindset and desire to grow technically
- Recent coding bootcamp graduation or previous post-sales or engineering experience may be applicable
- Self-motivated, proactive, and creative
Benefits:
- Restricted Stock Units (RSUs)
- 100% remote, global culture
- Career growth pathways
- In-person onboarding
- 30 days annual leave per annum
- 3 annual leave days reserved for Grafana Shutdown Days
- Transparent communication and regular company-wide updates
- Autonomy and support to ship great work and try new things
- Empowered, high-trust teams
- Approachable leadership
- Global annual leave policy complying with local legislation where applicable
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