Solutions Engineer
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Job Description
Solutions Engineer serving as primary technical partner for existing customers at Redwood Software. Driving adoption and ensuring maximum value from automation investments while leading customer success initiatives.
Responsibilities:
- Serve as the primary technical and strategic partner for Redwood’s existing customers.
- Ensure customers realize maximum value from their Redwood investments by driving adoption and uncovering new opportunities for expansion.
- Build and maintain strong, trusted relationships with technical and executive stakeholders within customer organizations.
- Lead Health Checks, Use Case Workshops, and Business Reviews to ensure customer success and solution alignment.
- Proactively identify adoption gaps and risk areas to create “get-well” plans.
- Collaborate with Account Executives to identify and pursue expansion opportunities within existing customers.
- Prepare and deliver high-impact product demonstrations and technical presentations tailored to customer goals.
- Act as the technical liaison and escalation point for your accounts.
Requirements:
- Minimum 3–5 years in a customer-facing technical role (e.g., Solutions Engineering, Technical Account Management, Technical Consulting, or Customer Success Engineering).
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent professional experience.
- Hands-on technical experience in enterprise software and technologies (e.g., Cloud Infrastructure, ERP, Databases, ETL, MFT, Programming, Networking, Windows, Linux, Troubleshooting).
- Ability to troubleshoot technical issues at a high level.
- High-level understanding of organizational structures in large enterprises and their typical challenges.
- High-level understanding of all aspects of ERP solutions (Financials, Procure to Pay, etc.).
- Experience with SAP ERP solutions is preferred.
- Experience with Java, SAP ABAP, SQL Developer, or similar is preferred.
- Experience with LLMs and AI solutions is preferred.
- Ability to quickly learn, articulate, and demonstrate complex solutions.
- Exceptional written, verbal, and presentation skills for technical and executive audiences.
- Strong organizational skills, capable of managing multiple high-impact initiatives simultaneously.
- Analytical and structured approach to problem-solving and process improvement.
- Willingness to travel approximately 20–40%, depending on customer and business needs.
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
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