Solution Architect – Salesforce
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Job Description
Solution Architect leading Salesforce solutions across Sales Cloud, Service Cloud, and custom capabilities. Collaborating with stakeholders and providing technical leadership in enterprise settings.
Responsibilities:
- Lead end-to-end Salesforce solution architecture across Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, CPQ, and custom platform capabilities.
- Design scalable, secure, and high-performing Salesforce architectures aligned with enterprise standards and business objectives.
- Partner with business stakeholders to gather requirements and translate them into technical solution designs and implementation roadmaps.
- Provide technical leadership and guidance to Salesforce administrators, developers, business analysts, and integration teams.
- Architect complex integrations between Salesforce and external enterprise systems using APIs, middleware, ETL tools, and event-driven architectures.
- Establish and enforce Salesforce best practices for data modeling, security, governance, automation, release management, and DevOps processes.
- Evaluate current-state architecture and recommend improvements to scalability, maintainability, and system performance.
- Lead solution reviews, technical design sessions, and architecture governance processes.
- Support estimation, project planning, risk assessment, and technical delivery management for Salesforce initiatives.
- Ensure compliance with data governance, security, and regulatory requirements across all Salesforce solutions.
- Stay current on Salesforce platform innovations and recommend emerging technologies and capabilities that align with business strategy.
- Collaborate with enterprise architecture and IT leadership to align Salesforce solutions with broader technology strategies.
Requirements:
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field, or equivalent practical experience.
- 8+ years of experience implementing and supporting Salesforce solutions in enterprise environments.
- 5+ years of experience in a Solution Architect or Technical Architect role.
- Deep expertise across Salesforce platform capabilities including Sales Cloud, Service Cloud, Experience Cloud, and platform customization.
- Strong experience designing Salesforce integrations with ERP, marketing, customer support, and other enterprise systems.
- Hands-on experience with Apex, Lightning Web Components (LWC), Flow, APIs, SOQL, and Salesforce security architecture.
- Proven experience leading complex Salesforce implementations with multiple stakeholders and large-scale user bases.
- Strong understanding of Salesforce DevOps, CI/CD pipelines, release management, and environment strategies.
- Experience with Agile delivery methodologies and cross-functional technology teams.
- Excellent communication, stakeholder management, and presentation skills.
- Salesforce certifications such as Salesforce Certified Application Architect, System Architect, or equivalent.
- Preferred Qualifications: Salesforce Certified Technical Architect (CTA) or progress toward CTA certification.
- Experience with Salesforce Industry Clouds and advanced platform capabilities.
- Experience with MuleSoft or other enterprise integration platforms.
- Knowledge of enterprise architecture frameworks and cloud integration patterns.
- Experience leading digital transformation or CRM modernization initiatives.
- Familiarity with data warehousing, analytics, AI/Einstein capabilities, and customer data platforms.
- Strong mentoring and team leadership experience across distributed technical teams.
- Experience working in hybrid cloud and multi-system enterprise environments.
- MBA or advanced technical degree is a plus.
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