Solutions Engineer – US Healthcare, Academia
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Job Description
Solutions Engineer transforming healthcare technology into engaging solutions for clinical and administrative buyers. Leading product demonstrations and ensuring successful client onboarding and user training.
Responsibilities:
- Partner with Account Executives on strategy for prospects who have reached the sales demo stage
- Lead product demonstrations and proof-of-concept engagements tailored to each prospect's clinical and operational workflows
- Configure and customize demo environments to reflect real-world healthcare use cases
- Custom mapping of OMS content to prospects’/clients’ specific curriculum
- Complete site set-up and configuration for new clients
- Serve as the technical lead during client onboarding, ensuring a smooth transition from signed contract to live production environment
- Develop and deliver role-based training programs for end users, administrators, and clinical staff
- Create onboarding documentation, training guides, video walkthroughs, and knowledge base articles
- Work with OMS and client IT teams to coordinate technical integrations as needed (i.e. SSO)
- Collaborate with Account Management team to manage onboarding timelines and resolve technical blockers
- Conduct go-live readiness assessments
Requirements:
- 3+ years of experience in a Sales Engineer, Solutions Consultant, or Implementation Engineer role in the healthcare technology space
- Registered Nurse with direct experience working in a clinical or healthcare administrative setting
- Demonstrated ability to lead technical product demonstrations for executive and clinical audiences
- Experience delivering end-user training programs in a B2B environment
- Strong understanding of healthcare IT and integrations concepts
- Exceptional written and verbal communication skills; able to simplify technical concepts for non-technical audiences
- Highly organized with the ability to manage multiple concurrent onboarding engagements
Benefits:
- 38 days paid time off
- Uncapped commission
- Medical, Vision and Dental Insurance
- High specification laptop and VR headset
- Flexible work environment - work from home/ remote first
- $600 one-off office set up allowance
- Knowing that you are making a real difference!
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