Strategic Account Director
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Job Description
Strategic Account Director at Intellum managing flagship client relationships and driving account growth through executive collaboration. Focused on expanding revenue in enterprise client spaces.
Responsibilities:
- Own and Develop Account Plans:
- Risks & Opportunities ( Customer landscape including corporate objectives, business strategies, buying centers, L&D initiatives with competitors, tech stack)
- Relationship Map (Targeting relationships with C-level, VP, Executive Owners )
- Action Plan
- Document and maintain in Salesforce, including customer mapping, whitespacing of opportunities, and related action plans
- Identify, build, and cultivate executive level customer relationships
- Identify New Group opportunities
- Own EBRs (partnering with Account Manager), ensuring customer Executive level attendance and strategic focus on outcomes and growth opportunities.
- Partner with Account Manager on health checks, staying informed about relationships and strategy.
- Negotiate expansion contracts, as well as complex renewals (changes in legal terms, etc)
- Pipeline development responsibilities including:
- EBRs, Client Summits, Client Visits, Loss/Re-engage opportunities from the trailing 24 months or longer and general prospecting to gain access to Executive stakeholders in current and new business groups within assigned accounts
Requirements:
- 8-10+ years of experience in relevant client-facing revenue roles, such as Sales, Customer Success, or Account Management, with a focus on large enterprise clients.
- Demonstrated success in sales and account renewal & upsell
- Proven experience working with high-profile clients (e.g., FAANG companies), managing complex, multi-layered relationships.
- Deep understanding of SaaS platforms, LMS, CMS, or similar tools.
- Bachelor’s degree in a related field or equivalent experience.
Benefits:
- Medical - 100% of employee premiums for selected individual plans
- Dental - 100% of employee premiums covered
- Vision - 100% of employee premiums covered
- LinkedIn Learning
- 401(k) plus matching (US Based Only)
- Unlimited PTO
- Calm subscription
- Annual Company Retreat
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