Strategic Account Director
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Job Description
Strategic Account Director responsible for enterprise system relationships at Medely, enhancing healthcare worker workflows. Leading executive partnerships for predictable renewals and partnership values.
Responsibilities:
- Own the renewal strategy starting nine months in advance, ensuring predictable, value-driven renewals
- Lead quarterly and annual Executive Business Reviews (not sales QBRs) focused on overall partnership health, value realization, and a 12–18 month Evolution Roadmap
- Translate internal product and finance updates into a strategic value narrative for the client
- Monitor facility-level adoption, usage trends, and early intervention when usage drops (not just at renewal)
- Lead escalations for high-impact facilities and enterprise stakeholders, coordinating solutions with appropriate teams
- Drive consistency and standard operating expectations across enterprise regions
- Quarterback feedback and root-cause reviews on key service metrics: Fill Rate, Time-to-Fill, and Reliability by role
Requirements:
- 8+ years in enterprise account leadership or strategic partnerships
- Proven track record managing complex, multi-stakeholder enterprise systems
- Demonstrated renewal ownership and revenue retention success
- Executive presence and ability to influence without authority
- Highly organized, strategic, and operationally minded
Benefits:
- Competitive Compensation: Based on experience and performance
- Long-term Incentives: 401k
- Healthcare Benefits: Full suite of benefits including medical, dental, and vision insurance
- Flexibility: We believe that work/life balance is important, so we offer flexible and unlimited PTO
- Paid parental leave
- Purpose: Join a growing mission-oriented startup that is modernizing the healthcare industry nationally!
- Ownership: Drive meaningful business impact on a team you’ll help build and define!
- Remote: Work in a digital environment with all the tools to achieve your work as though you were in the office!
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