Strategic Account Manager
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Job Description
Strategic Account Manager growing retention, renewals, and expansion for Stack Overflow’s Stack Internal enterprise knowledge platform. Managing strategic accounts and closing complex SaaS opportunities.
Responsibilities:
- Own and grow a portfolio of strategic enterprise customers for Stack Internal
- Drive retention, renewals, and expansion
- Develop and execute account plans aligned with customer priorities
- Deepen adoption, expand use cases, and deliver measurable business value
- Build relationships with executive sponsors, technical leaders, and key stakeholders
- Identify, qualify, and close expansion opportunities across teams, business units, and geographies
- Meet or exceed revenue targets
- Partner with Professional Services, Solution Engineering, and Product to drive adoption and address retention and growth risks
- Lead commercial discussions and contract negotiations
- Maintain accurate renewal and expansion forecasts
- Help customers use Stack Internal as a trusted context layer for people, AI assistants, and agents
- Bring customer insights into account management playbooks and the product roadmap
Requirements:
- 5+ years of enterprise SaaS sales or account management experience
- Track record of retaining and growing strategic customers at organizations with 10,000+ employees
- Demonstrated success owning complex enterprise relationships, leading renewals, and closing expansion opportunities while meeting or exceeding revenue targets
- Consultative, relationship-driven approach connecting customer priorities to measurable outcomes and long-term value
- Experience developing and executing strategic account plans and navigating complex buying processes
- Experience building relationships with executive sponsors, technical leaders, procurement, and other stakeholders
- Strong commercial judgment and negotiation skills
- Experience managing enterprise contracts and maintaining accurate revenue forecasts
- Excellent written and verbal communication skills
- Ability to earn credibility with C-level stakeholders and collaborate across Customer Success, Solutions Engineering, Product, and Legal
- Curiosity about enterprise AI, knowledge management, and developer workflows
- Ability to explain how trusted organizational context supports productivity and more reliable AI
- Initiative and adaptability to manage a portfolio independently and prioritize competing demands in a dynamic, remote environment
- Strong organizational skills and attention to detail
- Enthusiasm for Stack Overflow’s evolution and Stack Internal’s role as a trusted context layer
Benefits:
- Competitive Base Salary
- Generous paid vacation
- Generous parental leave, family care leave, and unlimited sick days
- Industry-leading health benefits applicable per country of residence for all full-time employees
- Company-paid Life Insurance
- Home Internet stipend
- Professional allocation for growth and development
- One-time allowance to assist with home office setup
- Company-paid access to Calm, Prosus Academy and Overdrive
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