Strategic Account Manager
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Job Description
Strategic Account Manager managing and growing customer accounts in energy management software at EnergyCAP, LLC. Driving revenue and customer success through proactive account management and collaboration.
Responsibilities:
- Manage and grow assigned customer accounts through proactive engagement that drives retention, satisfaction, and long-term value.
- Own account revenue by delivering consistent performance against ARR and quota targets through renewals and expansion execution.
- Build and manage pipeline within your accounts by identifying, qualifying, and advancing upsell/cross-sell opportunities.
- Support renewals end-to-end including timelines, customer communication, negotiation support, and internal coordination to ensure on-time renewal completion.
- Maintain accurate CRM data and forecasting visibility across pipeline, renewals, account status, and revenue expectations.
- Lead strategic account planning and quarterly business reviews to track goals, align on outcomes, and uncover additional growth opportunities.
- Partner cross-functionally with Sales, CSM, Support, Marketing, RevOps and Finance to resolve customer needs and drive customer and business outcomes.
- Support strategic initiatives and priority projects including complex renewals, multi-year agreements, pricing or contract updates, and process improvement efforts.
Requirements:
- 2–3 years of sales-related experience (BDR, Account Manager, AE, or similar), preferably in a B2B and/or consultative sales environment.
- Experience managing a portfolio of customer accounts and owning ongoing customer outcomes.
- Proven ability to support renewals, retention, and revenue growth through disciplined execution and relationship management.
- Strong written and verbal communication skills , including confidence working with decision-makers and handling difficult conversations.
- Ability to build trusted customer relationships through proactive engagement, expectation setting, and strong follow-through.
- Strong organization, time management, and prioritization skills with the ability to manage a high-volume book of business.
- Experience using CRM tools and sales processes to manage pipelines, track performance, and forecast accurately.
- Ability to collaborate cross-functionally and align internal teams to deliver customer success and revenue results.
- Ownership mindset and adaptability , with the ability to work through ambiguity and consistently deliver results.
- Associate degree required (bachelor's degree preferred).
Benefits:
- 100% company-paid Health, Dental & Vision coverage for you, plus competitive cost-sharing for your family
- Company-paid Life & LTD Insurance for peace of mind
- Adoption Grants and paid leave to support your growing family
- Wellness program offerings designed to strengthen your physical and mental health and overall well-being
- 401(k) with a 3% company match—helping you plan confidently for the future
- Monthly Connectivity Stipend so you can work seamlessly from anywhere
- Emergenetics Development Program to help you understand and leverage your strengths
- Tuition Assistance to fuel your continued learning and career growth
- Flexible Time Off so you can recharge and enjoy life outside of work
- A remote-first workplace that offers balance and flexibility, with the option to connect in-person at our offices
- Charitable contributions & matched giving to amplify your impact
- Paid community service hours—because giving back matters
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