Strategic Accounts Director – Provider Accounts
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Job Description
Strategic Account Director serving as the primary relationship owner for Garner’s largest Provider clients. Driving success for major health systems and telehealth organizations with a focus on commercial partnerships.
Responsibilities:
- Own the process to retain and upsell Garner's largest clients
- Drive improved net revenue retention (NRR) and other KPIs for your book of business
- Serve as the main point of contact and trusted strategic advisor for client executives
- Consult with clients to resolve strategic problems and ensure Garner is delivering value
- Monitor and anticipate the strategic needs of your book of business
- Monitor overall client health and execute strategic plans to proactively address key account risks
- Execute project management plans for new client onboarding and regular client touchpoints
- Collaborate with product, data, and technology teams to deliver customized reports and presentations
Requirements:
- 7+ years of experience in either a growth-oriented account management, sales, or strategic planning role in the healthcare space, with direct experience working with health systems preferred
- An organized, methodical approach to problem-solving, enabling superior project management and client responsiveness
- Strategic account planning and execution skills
- Willingness to travel up to 25% to support client needs
- An ability to articulate and inspire client action
- A willingness to "roll up your sleeves" and do whatever is necessary to ensure company success
- Experience working in a dynamic startup environment
- A desire to be a part of our mission to improve the U.S. healthcare system.
Benefits:
- flexible PTO
- Medical/Dental/Vision plan options
- 401(k)
- Teladoc Health and more.
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