Strategic Implementation Manager
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Job Description
Strategic Implementation Manager at Canva working on enterprise onboarding and customer engagement in SaaS space. Leading projects to enhance customer experiences and drive product adoption.
Responsibilities:
- Becoming a Canva product expert: Be the go-to resource for customers within 30 days.
- Lead complex enterprise onboarding, ensuring customers realise the full value of Canva’s platform.
- Partnering 1:1 with clients: Develop tailored rollout frameworks that align Canva’s best practices with each customer’s business structure and goals.
- Ensuring a smooth and successful Canva launch for an evolving set of customers.
- Driving customer timelines and adoption: Understand customer business needs, align them with Canva’s best practices, and ensure strong product engagement.
- Co-building implementation processes: Collaborate to refine processes and best practices, ensuring team success.
- Understanding customer use cases: Work closely with teams like Customer Education and Product to improve our Help Centre and product experience.
Requirements:
- Bring deep SaaS experience: You’ve led the implementation of enterprise or SaaS solutions across large, multi-region organisations, including complex, high-impact rollouts.
- Are a strategic project driver: You can scope, plan, and deliver multi-phase projects with cross-functional teams, always keeping executive stakeholders in the loop.
- Put customers first: You’re passionate about building strong relationships and delivering thoughtful, impactful experiences.
- Love solving problems: You’re curious, creative, and driven to understand the “why” behind challenges and to turn insights into action.
- Influence with confidence: You’re comfortable engaging with senior stakeholders and aligning diverse teams toward shared goals.
- Thrive in dynamic environments: You know how to juggle multiple priorities, stay organised, and keep the details sharp, even when things move fast.
Benefits:
- Equity packages - we want our success to be yours too
- Inclusive parental leave policy that supports all parents & carers
- An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
- Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally
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