Supervisor, Inside Sales
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Job Description
Inside Sales Supervisor leading remote representatives, coaching sales performance and enrollment metrics. Supporting InnovAge’s PACE healthcare program helping seniors age safely in their communities.
Responsibilities:
- Deliver individual sales performance while leading, coaching, and developing a team of Inside Sales Representatives
- Meet or exceed targets for Calls Handled, Sales Qualified Leads (SQLs), Call Conversion Rate, and Enrollment Rate
- Demonstrate best-in-class sales behaviors and execution as a team role model
- Maintain high-quality CRM hygiene and documentation standards
- Directly manage a remote team located across multiple markets
- Conduct 1:1 meetings focused on performance review, funnel health, conversion metrics, skill development, and action planning
- Use dashboards, reporting tools, and KPIs to diagnose performance gaps and drive accountability
- Leverage AI call transcripts, scoring, and insights for targeted coaching
- Conduct call reviews, skill drills, and coaching sessions to improve call quality, qualification effectiveness, and conversion outcomes
- Establish expectations and manage performance against key metrics
- Identify underperformance and implement structured coaching and improvement plans
- Recognize and reinforce high performance and best practices
- Partner with Sales Operations and leadership to execute sales strategies and initiatives
- Ensure consistency in process adherence, call handling standards, and lead management
- Provide feedback on tools, processes, and market insights for continuous improvement
- Support onboarding and training of new team members as needed
- Perform supervisory functions (30% of time)
- Perform individual Assessment Specialist functions (70% of time)
- No travel required (0% estimated travel time)
Requirements:
- Bachelor’s degree required
- Proven record of consistently exceeding performance targets in current role
- Demonstrated ability to manage competing priorities (individual production + team leadership)
- Strong analytical and data interpretation skills
- Effective communication and coaching skills, particularly in a remote environment
- Experience utilizing CRM systems, dashboards, and call analytics tools
- AI transcription/scoring experience preferred
- Highly accountable and results-driven
- Strong coach with the ability to translate data into action
- Leads by example through personal performance
- Comfortable with performance transparency and metric-driven environments
- Disciplined, organized, and proactive in managing a remote team
- Florida applicants must complete a background screening through the Florida Care Provider Background Screening Clearinghouse
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- Short-term disability
- Long-term disability
- Life insurance and AD&D
- Supplemental life insurance
- Flexible spending accounts
- 401(k) savings
- 401(k) plan with company match
- Paid time off
- Company-paid holidays
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