Support Engineer II
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Job Description
Support Engineer managing daily activities at refining and chemical customers in Eastern Kentucky. Focus on safety initiatives, product inventory, and equipment upkeep.
Responsibilities:
- responsible for assisting the Site Manager in managing the daily activities at our refining and chemical customers in Eastern Kentucky
- focus on safety initiatives at the customer sites to improve overall working conditions
- assisting the Site Manager with product inventory and ordering as well as equipment upkeep
- Review treatment programs and processes within the territory accounts ensuring effective applications through routine testing and monitoring resulting in customer satisfaction and business retention
- Maintain and build business relationships
- Conduct the necessary site and LMS/class room training programs to understand the overall operations of the territory accounts and new customer sites
- Develop and implement sales plans on new opportunities with the direction of the Manager Sales I/II including documenting ROI after the closure of the program
- Establish, maintain and prioritize an accurate and current sales funnel in SFDC
- Manage profitability of the account (pump settings, pricing, accounts receivable)
- Review territory applications and processes/procedures for safety improvements
Requirements:
- Bachelor's / Associate's Degree in Engineer or Life Sciences
- 1+ years of successful technical sales / support experience OR successful completion of an internship/Co-Op related to engineering or life science
- Must have a valid Driver’s License and acceptable Motor Vehicle Record
- Must be able to obtain Transportation Worker Identification Credential (TWIC) from TSA
- Must be authorized to work in the United States
- Desired: Bachelor’s degree in Chemical Engineering
- 1-5 years of successful technical sales / support experience
- Refining and Specialty chemical industry experience
- Solid mechanical and electrical aptitude and skills
- Manufacturing, lab testing, maintenance and/or electrical experience preferred
- Proficiency in MS Office programs (Word, Excel)
Benefits:
- competitive compensation
- comprehensive benefits which include medical, dental, vision & 401K
- numerous opportunities for professional growth and development
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