Support Specialist
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Job Description
Support Specialist providing software application support and technical support to end-users at PatientNow. Involves diagnosing issues and enhancing the customer experience with our software.
Responsibilities:
- Provide PatientNow software application support and technical support to end-users
- Diagnose and resolve software and hardware issues involving PatientNow software and other related hardware including document scanners and credit card equipment
- Identify and escalate priority issues per department procedure
- Accurately process and record cases in the CRM ticketing system
- Offer alternative solutions where appropriate to enhance customer experience
- Stay current with PatientNow software and the industry
Requirements:
- Prior software support experience
- Technical acumen and the ability to diagnose and resolve client issues in a timely manner
- Prior support or training experience with EMR and Practice Management software
- Ability to use CRM and ticketing system
- Ability to use remote access software such as LogMeIn Remote
- Proper phone etiquette
- Ability to speak and write clearly and accurately
- Knowledge of customer service principles and practices
- Effective listening skills
- Multi-tasking capabilities
Benefits:
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Professional development
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