Team Leader, Customer Success – APAC Markets
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Job Description
Team Leader for Customer Success in APAC markets at Semrush, driving team performance and strategic enterprise account management. Involves leadership, coaching, and collaboration across regions.
Responsibilities:
- Team Leadership & Regional Ownership
- Lead and develop a team of Customer Success Managers across APAC, driving performance against retention and growth targets
- Coach the team on strategic account planning, executive engagement, and QBR excellence
- Support complex renewals, escalations, and enterprise-level conversations
- Partner with Sales on forecasting, pipeline visibility, and regional account strategy
- Strategic Enterprise Account Management (Player-Coach)
- Manage a portfolio of 10–15 strategic enterprise customers
- Build strong executive relationships and act as a trusted advisor
- Own renewal and expansion strategy in partnership with Sales
- Deliver impactful QBRs demonstrating ROI and growth opportunities
- Proactively identify and mitigate churn risk
- Drive onboarding, adoption, and measurable business outcomes
- Translate customer data into strategic insights and action plans
- Advocate for customer needs internally and influence product and experience improvements
- Contribute to regional strategy and continuous improvement initiatives
Requirements:
- 7+ years of experience in Customer Success, Account Management, or related roles within SaaS or MarTech
- 2+ years of people management or team leadership experience
- Proven track record managing enterprise-level customers with complex stakeholder structures
- Demonstrated success driving renewals, retention, and expansion revenue
- Experience creating and executing customized enterprise success plans
- Strong commercial acumen and experience supporting contract negotiations
- Fluent in Korean and English (written and verbal)
- Strong analytical skills with the ability to translate data into executive-level insights
- Excellent communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical audiences
- Strong understanding of digital marketing technologies (SEO, SEM, content marketing, analytics, CRM, marketing automation)
Benefits:
- Flexible working hours
- Unlimited PTO
- Flexi Benefit for your hobby
- Employee Support Program
- Loss of family member financial aid
- Employee Resource Groups
- Meals, snacks, and drinks at the office
- Corporate events
- Teambuilding
- Training, courses, conferences
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