Technical Account Manager – Openstack
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Job Description
Technical Account Manager at Red Hat providing personalized support to enterprise customers. Building relationships and ensuring effective use of Red Hat's technical offerings.
Responsibilities:
- Provide personalized, attentive support and mentorship to enterprise customers
- Build high-value relationships with customers
- Work closely with internal teams such as Support Delivery, Engineering, and Product Management
- Help customers collaborate with other vendors and advocate on their behalf
- Conduct technical investigations of customer issues
- Provide advice and guidance on Red Hat’s offerings
- Manage customer cases and maintain clear documentation
- Analyze and present periodic reviews of operational performance
- Deliver trainings and presentations to customer associates
- Travel as necessary to visit customers or attend internal events
Requirements:
- Combination of technical and customer-facing skills
- Prior professional experience in a support, development, engineering, or quality assurance (QA) organization
- Ability to manage and grow existing enterprise customer relationships
- Growth mindset and willingness to learn
- Excellent verbal and written communication skills in Spanish and English
- Effective collaboration skills
- Advanced technical knowledge of OpenStack and its components
- Advanced troubleshooting skills of Linux servers in enterprise environments
- User-level knowledge or experience with Red Hat OpenShift Platform
- Understanding and past experience troubleshooting software defined networks in distributed systems
Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
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