Technical Support Associate, Weekends
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Job Description
Technical Support Associate at Webflow delivering exceptional support to customers. Collaborating across teams to resolve issues and enhance product experiences.
Responsibilities:
- Deliver consistently exceptional customer experiences to every Webflow user.
- Assist customers in support queues, chat and phone utilizing various tools such as Zendesk, Zoom and Jira.
- Document and report bugs, resolve issues, and foster collaboration within the team to ensure top-tier customer satisfaction.
- Advocate for our customers' needs, collaborating closely with your team and manager to identify opportunities for enhancing our product and services.
Requirements:
- Must be able to work weekends (Sunday - Wednesday or Saturday - Wednesday)
- Have 1+ years of experience in a technical support role bringing high-touch customer support experience in SaaS or technical services, across email, phone, and live chat.
- Proficient in HTML, CSS, DNS, JavaScript, or have familiarity with Webflow knowledge.
Benefits:
- Ownership in what you help build.
- Health coverage that actually covers you.
- Support for every stage of family life.
- Time off that’s actually off.
- Wellness for the whole you.
- Invest in your future.
- Monthly stipends that flex with your life.
- Bonus for building together.
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