Technical Support Engineer, Level 2
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Technical Support Engineer providing technical assistance and customer support in the iGaming sector. Troubleshooting issues and ensuring customer satisfaction with effective solutions.
Responsibilities:
- Respond to customer inquiries and support requests promptly and professionally.
- Identify, troubleshoot, and resolve technical issues faced by Operators or their clients.
- Provide step-by-step guidance and instructions to customers to resolve technical problems.
- Collaborate with cross-functional teams, such as developers or product managers, to escalate and resolve complex technical issues.
- Document and track customer interactions, including issues, resolutions, and follow-up actions, using a ticketing system or CRM software.
- Conduct research and gather information to provide accurate and up-to-date solutions to customers.
- Keep up to date with the latest trends, technologies, and updates related to the supported products or services.
- Assist in product testing, bug tracking, and providing feedback to the development team.
- Help Support peers with day-to-day tasks and professional development by sharing knowledge.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
- Proven experience in technical support, customer service, or a related role
- Strong problem-solving and analytical skills with the ability to diagnose and resolve technical issues
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals
- Proficiency in using ticketing systems, CRM software, and other support tools
- Familiarity with hardware, software, operating systems, and networking concepts
- Basic programming or scripting knowledge is a plus
- Ability to work independently and as part of a team in a fast-paced environment
- Strong time management and organizational skills with the ability to prioritize tasks effectively
- Customer-oriented mindset with a focus on providing exceptional service and satisfaction.
- English level Intermediate or higher.
- Familiarity with monitoring tools such as Grafana, Kibana, Zabbix, Prometheus, and Icinga is essential.
- Proficiency in working with RDBMS such as Oracle, MySQL, PostgreSQL, Microsoft SQL Server, or SQLite.
- Understanding the principles of good API design is essential.
- Understanding network topologies, protocols, and components is essential for designing scalable, secure, and efficient networks.
Benefits:
- Long-term employment
- Flexible timetable
- Comfortable working conditions
- Paid vacation and sick leave
- English lessons
- Gym
- Competitive salary level
Similar Jobs
Customer Support Analyst
Customer Support Analyst ensuring excellent customer experience during the customer journey with Nubimetrics. Providing support via chat and email while promoting platform adoption.
Customer Support Analyst
Customer Support Analyst ensuring excellent customer experience for Nubimetrics. Handling customer support via chat and email, promoting platform adoption and user training.
Associate Support Engineer – 1
Associate Support Engineer providing technical support and troubleshooting to customers while ensuring a high level of customer satisfaction. Collaborating with support engineers and managers to resolve technical issues.
Technical Support Specialist
Technical Support Specialist providing expert technical support at nCino. Responsible for troubleshooting complex product issues and serving as the first point of escalation for support personnel.
Technical Support Engineer – Tier II
Technical Support Engineer resolving complex technical issues for a cybersecurity platform. Collaborating with engineering and product teams to enhance customer experience and satisfaction.
Technical Support
Technical Support Specialist collaborating with cross-functional teams to provide support to CSG product suite. Maintaining application support and addressing inefficiencies for customer satisfaction.
Senior Support Engineer
Support Engineer bridging engineering and enterprise users of LanceDB. Building support infrastructure and handling distributed database customer inquiries.
AI Technology Support Engineer/Analyst
AI Technology Support Engineer/Analyst providing technical support for AI products and services at Amentum. Troubleshooting complex AI issues and collaborating with engineering teams to enhance product performance.
Database Support Engineer
Database Support Engineer providing technical support for PostgreSQL and TimescaleDB in a remote-first environment. Collaborating with customers to optimise their implementations and resolve complex issues.
Audio Video Technical Support
Audio Video Technical Support resolving technical issues at Daktronics for customers with exciting projects. Collaborating with teams in a high-technology environment.
Application Support Analyst I
Applications Help Desk Support at Kenco Logistics resolving user inquiries and technical issues. Team collaboration for software support and ensuring user satisfaction while maintaining logs.
Operations Support Engineer
Operations Support Engineer maintaining a virtual asset fleet for energy transition solutions. Overseeing optimisers and collaborating with engineering and product teams for operational excellence.
Technical Support Representative, Bilingual (English/Spanish)
Bilingual Product Support Representative educating and supporting customers on wealth management platform. Leveraging resources in Spanish and English to resolve customer questions.
Technical Support Representative
Bilingual Product Support Representative helping customers navigate our wealth and asset management platform. Engaging with internal resources to effectively resolve customer queries.
Technical Support Technician III
Technical Support Technician III at Mercury Insurance resolving end-user computing issues and mentoring technicians. Engaging in proactive problem management and preventive solutions implementation.
Technical Support Engineer
Technical Support Engineer aiding customers in resolving technical issues with cybersecurity products. Collaborating with engineering teams to enhance user support and experience.
Senior Technical Support Engineer – Weekend Shift
Senior Technical Support Engineer ensuring customer technical excellence and operational efficiency with complex technical issues. Collaborating with support, engineering, and product teams to maintain high client satisfaction.
Senior Technical Support Engineer
Senior Technical Support Engineer providing technical support for Kevel's ad tech products and services. Responsible for investigating issues, managing tickets, and collaborating with engineering on escalations.
Sales Support Analyst
Presale Analyst coordinating new business sales and RFP processes for Cigna Healthcare. Collaborating with Sales leads to drive membership and revenue growth through medically related quotes.
Senior Workday Technical Analyst
Experienced Workday Technical Analyst responsible for optimizing and maintaining the Workday system at WEX. Ensuring effective utilization and functionality of the Workday platform.