Technical Support Representative
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Job Description
Technical Support Specialist providing remote support for IDEXX diagnostic devices. Troubleshooting technical issues and assisting veterinary clinics in delivering better care through advanced diagnostics.
Responsibilities:
- Provide remote technical support for IDEXX VetLab analysers and diagnostic devices.
- Troubleshoot hardware/software issues, calibration, and performance concerns.
- Respond to customer queries with clarity and empathy.
- Collaborate with internal teams to deliver timely solutions.
- Participate in a rotating roster, including occasional Saturdays and after-hours support.
Requirements:
- Background in technical support, biomedical equipment, or diagnostic instrumentation.
- Strong troubleshooting skills.
- Ability to learn and explain technical concepts clearly.
- Excellent problem-solving and prioritisation skills.
- Customer-focused mindset with great communication skills.
- Familiarity with veterinary or medical equipment is a bonus—but we’ll train you!
Benefits:
- Comprehensive training and ongoing development in diagnostic technology.
- Impact: Help veterinarian professional deliver better care through cutting-edge diagnostics.
- Supportive and collaborative environment with a team of over 10,000.
- True flexibility with on-site or hybrid working arrangements.
- Bring your pet to work days!
- Competitive annual bonus scheme and compensation review.
- Reward and Recognition Program.
- Enhanced bereavement leave for family and pets!
- Free wellness programs like fitness platforms and Reimbursements, Mental Wellness and Healthy Weight Programs– ability to earn points and prizes.
- Discounts on Pet Products and $500 per year towards diagnostic testing for your pets.
- Tenure recognition including days off and bonus payments for reaching key milestones.
- Contribute towards your charity of choosing through our One IDEXX program and paid volunteer Days annually.
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