Technical Support Representative
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Job Description
Technical Support Representative providing client support for VALD's product suite. Collaborating with product and success teams to deliver timely and effective solutions.
Responsibilities:
- Provide world class support to our expanding client base.
- Become a product expert across the entire VALD suite, knowing our systems inside out.
- Diagnose and resolve issues via phone and email.
- Liaise with the VALD team across the world to ensure customer needs are met.
Requirements:
- You are bilingual, with English as your second language.
- Hold a degree in Engineering or Business Management.
- High level of attention to detail and a commitment to quality control.
- Strong problem-solving skills to troubleshoot issues efficiently and independently.
- Adaptable and willing to learn new skills and processes.
- Availability to work an offset workweek, including weekends or non-standard hours.
- Experience in a similar role technical / client support role.
- Outstanding communication skills, both written and oral.
- A high degree of customer empathy.
- Full working rights in Europe.
Benefits:
- The opportunity to work in a company that is redefining allied healthcare.
- Learn from a range of high-performing individuals and teams across a range of disciplines.
- Be part of a down-to-earth, inclusive and vibrant team.
- The latest equipment and remote setup to perform at your best.
- VALD Diversity & Inclusion Commitment.
- A culture of inclusion and diversity is critical to our business.
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