Telemarketing Inbound Sales Representative
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Job Description
Telemarketing Sales Representative receiving inbound sales calls in a centralized call center environment for Elavon under U.S. Bank. Selling financial products and providing customer support while ensuring quality service.
Responsibilities:
- Sells products and services to existing and prospective customers in a centralized call center environment.
- Receives inbound sales calls.
- Discusses and assesses a wide range of personal financial needs and recommends and sells products or services that meet or exceed the customer's needs.
- Products include but are not limited to business and consumer deposit and credit products.
- Develops customer profiles for other products such as trust, investments, etc. and sends profile to appropriate product line support for follow-up sales calls.
- Interfaces with other sales staff and ensures referrals are responded to in a timely manner.
- May assist customer service unit during peak times ensuring a commitment to quality customer service.
Requirements:
- High school diploma or equivalent
- Two to four years of sales experience, preferably in phone sales environment
- Thorough knowledge of retail financial products and services, rates, terms, fees and regulations
- Excellent selling and referral skills
- Proficient keyboard, 10-key, and computer navigation skills using a variety of software packages
- Good knowledge of systems and procedures
- Proven commitment to high quality customer service
- Strong time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
- Strong verbal communication skills
- Excellent telephone and interpersonal skills
- May be required to obtain specific licenses for the sale of insurance, investment or other licensed products
Benefits:
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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