Tier 3 Data Quality Help Desk Analyst
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Help Desk Analyst supporting IAM Operations at GovCIO. Providing Tier 3 Help Desk and troubleshooting support.
Responsibilities:
- Identify, diagnose, and resolve help desk tickets escalated from Tier 2 help desk staff
- Collaborate with Tier 3 Subject Matter Experts (SMEs) to resolve and document their fixes
- Assist the Operations & Maintenance (O&M) team to liaison with application development teams and IAM partners during outages
- Develop help desk process documentation
- Develop help desk knowledge artifacts
- Prepare, generate, and submit weekly Help Desk Report
- Perform reviews of end user and help desk training documentation
- Maintain project, data center, and help desk documentation, including knowledge-based articles
Requirements:
- Bachelor's with 2 - 5 years of experience, 8 years of relevant experience may be substituted for education
- Bachelor’s degree in business or technical discipline
- Competency in MS Word, MS Excel, MS SharePoint, JIRA, GitHub, and ServiceNow
- Good communications, analytical, and writing skills
- Ability to work independently within a team-oriented environment.
Benefits:
- Employee Assistance Program (EAP)
- Corporate Discounts
- Learning & Development platform, to include certification preparation content
- Training, Education and Certification Assistance
- Referral Bonus Program
- Internal Mobility Program
- Pet Insurance
- Flexible Work Environment
Similar Jobs
IT Help Desk Specialist
IT Help Desk Specialist providing technical assistance to end-users across the organization. Troubleshooting software issues and maintaining IT systems remotely during US business hours.
Senior Enterprise Architect – EHR
Sr. Enterprise Architect Principal providing technical leadership and architectural oversight in EHR systems for GDIT. Guiding integration, performance, and security across enterprise EHR services.
Senior IT Manager
Senior IT Manager building and overseeing IT operations at Givebutter, a nonprofit fundraising platform. Seeking hands-on leader to establish structure and support scalability.
IT Helpdesk Support – Part-time
Part-time help desk support for DGMH systems and programs. Requires U.S. citizenship and bachelor's degree.
Pharmacy Services Help Desk Support Specialist II
Pharmacy Help Desk Support Specialist providing solutions and support to pharmacy team members. Responsible for resolving pharmacy system and claim adjudication inquiries via phone and ticket system.
Senior Enterprise Architect
Senior Enterprise Architect leading enterprise architecture at Border States, ensuring technology investments align to enterprise goals. Collaborating with business and technology leaders to enhance scalability and performance.
Senior IT Engineer
Senior IT Engineer managing IT operations and support at Cresta, leveraging AI for contact centers and providing expert technical assistance to staff.
Senior Oracle HCM Functional Consultant – Absence, Benefits, Compensation, Core HR, Help Desk, OTL, ORC, Payroll, Talent
Senior Oracle HCM Functional Consultant with expertise in multiple Oracle HCM Cloud modules. Focus on configuration, troubleshooting, and solution delivery during implementations.
Senior Enterprise Architect
Senior Enterprise Architect at Arke driving strategic technology decisions and leading architectural initiatives across various platforms. Partnering with clients and teams to optimize enterprise architecture design and implementation.
IT Infrastructure Administrator
IT Infrastructure Administrator supporting core IT operations across end‑user support and identity management at Electrosonic. Collaborating with senior IT staff to provide secure and efficient technology services.
Lead IT Engineer
Lead Manager, IT Engineer overseeing enterprise IT infrastructure for Make-A-Wish America. Responsible for designing, building, and supporting advanced network and server environments.
Oracle HCM Functional Consultant – Absence, Benefits, Compensation, Core HR, Help Desk, OTL, ORC, Payroll, Talent – Staff
Staff Oracle HCM Functional Consultant at EY, configuring Oracle HCM modules for dynamic IT transformation projects. Join to work on innovative and challenging delivery excellence platforms.
IT Helpdesk Technician
IT Helpdesk Technician at Sardine, supporting IT operations for a global, remote-first team. Responsibilities include daily support, onboarding, and maintenance of IT systems.
Helpdesk, Customer Experience Coordinator
Helpdesk Coordinator managing support requests for a fast-growing law firm. Responsibilities include solving issues, tracking helpdesk activity, and improving client support.
Help Desk Analyst I
Provides help desk support resolving technical issues for customers of a major U.S. insurance provider. Acts as technical representative, addressing hardware, software, and connectivity problems.
IT Manager
IT Manager overseeing the employee technology lifecycle to support a globally distributed team at Scribe. Managing IT infrastructure and providing support to enhance productivity across the organization.
Help Desk Technician – Part-Time
Help Desk Technician providing IT support for AMERICAN SYSTEMS. Answering customer calls and troubleshooting user problems for a federal government contractor.
IT Specialist – APAC
IT Specialist supporting hardware and software needs for Tecspal's APAC operations. Manage technical support processes, supplier coordination, and operational visibility.
Clinical Audit Specialist – Utilization Management
Clinical Audit Specialist responsible for auditing medical necessity determinations to ensure regulatory compliance. Collaborating with healthcare providers to enhance utilization management practices.
IT Manager
IT Manager leading a team in delivering software solutions for student support platforms, focusing on chatbot technologies and technical leadership.