Tier 3 Technical Support Engineer
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Job Description
Support Engineer providing IT solutions and exceptional client experience at My IT Crew. Troubleshooting Microsoft technologies and managing client communications remotely.
Responsibilities:
- Become the go-to expert for our clients.
- Own client communication, building rapport, managing expectations.
- Manage your ticket queue with precision.
- Contribute to a knowledge base that actually works.
- Act as a liaison between clients and vendors.
- Collaborate across the team in weekly meetings and team-led trainings.
- Lead by example, upholding our commitment to accountability and stellar customer support.
Requirements:
- Hands-on expertise in troubleshooting, configuring, and managing Microsoft technologies.
- Strong experience with Microsoft 365, Hyper-V, DNS, and DHCP.
- Demonstrated knowledge of advanced networking principles.
- A passion for excellent customer service and a proven ability to build trust.
- A track record of creating heavy internal documentation.
- Experience with Remote Access Solutions like Remote Desktop and RemoteApps.
- An eagerness to learn and a collaborative spirit.
Benefits:
- A culture where you are more than a number.
- Access to world-class tools and documentation that's actually useful.
- Real opportunities for growth through team-led training.
- A company that rewards initiative, values growth, and supports your professional journey.
- A team that listens, learns, and collaborates to win together.
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