Tour Director – U.S.A.
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Job Description
Tour Director responsible for managing operations and providing a quality touring experience. Leading entertaining commentary and managing customer relations for the Globus family of brands.
Responsibilities:
- Manage the operation of the Globus family of brands in order to provide a quality touring experience for customers
- Creating and presenting, in your own style, interesting and entertaining travel commentary to tour passengers in fluent English
- Handling day-to-day operational needs and passenger issues
- Making effective decisions/solutions regarding passenger safety, and required tour changes
- Collecting funds for optional excursions and completing timely and accurate tour accounting reports
- Reading maps and providing clear & concise directions to the motorcoach driver
- Providing feedback on suggested product changes and enhancements
- Building solid business relationships with tour suppliers and internal partners by establishing rapport, utilizing influence rather than control
- Listening, understanding, and addressing customer needs and achieving a positive group dynamic among passengers throughout the tour
- Providing feedback to internal partners on supplier quality issues within the region
- Meeting or exceeding customer tour rating goals for North and South American tours
- Exercising the highest standards of ethics and professionalism in all decisions that may impact customers, suppliers, and the organization
Requirements:
- Experience as a Tour Director with the Globus family of brands is required
- Reside in the United States
- Previous experience conducting tours or leading groups as a Tour Director for the Globus family of brands
- Destination expertise in the Western region of the U.S.
- Experience building relationships with suppliers, regional/field experts, industry partners, and internal partners
- Ability and willingness to verbally express historical, scientific and factual data in a creative, interesting, and exciting manner to both customers and internal partners
- Utilizing skillful presentation and personal skills to enhance the enjoyment of an audience
- Ability to travel extensively for long periods of time
- Fluency in spoken and written English required
- Understanding and respect of places, ideas, and cultures
- Basic mathematical aptitude
- Knowledge of Globus and Cosmos products, services, and policies
- Basic level knowledge of Microsoft Excel and Microsoft Word
- Experience working in a training and/or leadership position
Benefits:
- Generous benefit package including travel benefits and retirement
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