Trainer – ServiceNow CSA, CAD
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Job Description
Trainer for ServiceNow courses at StartSteps Digital Education, focusing on delivering educational programs. Engaging with participants to enhance their skills in ServiceNow technologies.
Responsibilities:
- Provide daily training and support to participants, Monday through Friday.
- Develop engaging and interactive course materials, including slides, to support effective learning and mastery of ServiceNow CSA, CAD, and ITSM.
- Work closely with internal teams and our partner ServiceNow to determine exact training needs and tailor course content and delivery methods accordingly.
- Regularly update and revise course materials to reflect the latest developments and insights in ServiceNow technology and to enhance the educational value for participants.
- Collaborate with fellow trainers to deliver a consistent and enriching learning experience and ensure comprehensive training for all participants.
Requirements:
- Bachelor’s degree in a relevant field; Master’s degree is a plus.
- At least 2 years of hands-on experience with ServiceNow, with expertise in CSA, CAD, ITSM, and scripting, and strong JavaScript skills.
- Knowledge in additional areas such as CSM, HRSD, and WSD is a strong advantage.
- Ideally hold official certifications in the above areas.
- Professional English proficiency required.
- Proven success as a trainer.
- Strong knowledge of ServiceNow and familiarity with industry best practices.
- Excellent communication and presentation skills, with the ability to convey complex concepts clearly and engagingly.
- Strong team player with the ability to collaborate effectively with diverse teams and stakeholders.
- Adaptability and responsiveness to feedback, with the ability to adjust to changing program requirements.
Benefits:
- Opportunity to be part of a groundbreaking initiative in partnership with ServiceNow.
- Competitive compensation package.
- Dynamic and inclusive working environment.
- Equal opportunity employer committed to diversity and inclusion.
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