Vendor Program Manager
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Job Description
Vendor Program Manager at Command|Link supporting international telecom vendor relationships. Managing pricing strategy and vendor program operations in a remote role.
Responsibilities:
- Drive vendor program operations by owning key processes, ensuring accuracy, and supporting cross-functional coordination
- Maintain vendor data and pricing including rate cards, lit building details, and global connectivity service information within internal systems
- Support commercial contracting by assisting with MSA and vendor agreement reviews and contributing to negotiations for favorable terms
- Manage international quoting workflows to deliver timely, accurate global connectivity pricing and evaluate potential new access providers
- Serve as a primary escalation point for vendor-related issues, coordinating resolution with service delivery and maintaining strong ISP/carrier relationships
- Develop and maintain KPIs and scorecards to analyze vendor performance, cost efficiency, SLA compliance, and process improvement opportunities
- Collaborate cross-functionally with operations, engineering, finance, and commercial teams to ensure alignment on vendor capabilities, pricing, and program initiatives
Requirements:
- 3–5+ years of experience in telecom vendor management, procurement, or carrier relations (ISP/carrier background required)
- Experience with negotiation, commercial contracting, and telecom procurement involving international ISPs
- Strong Excel proficiency (pivot tables, formulas, dashboards) with the ability to analyze data, conduct pricing analysis, and maintain high-accuracy vendor records
- Excellent communication and relationship-building skills with the ability to work effectively across technical, commercial, and leadership teams
- Experience managing vendor data, pricing systems, and/or quoting tools with a high degree of accuracy and consistency
- Demonstrated ability to think critically and creatively to resolve complex issues and improve processes
- Self-motivated, highly organized, and exceptionally detail-oriented with a focus on continuous improvement
- Proven ability to manage multiple priorities in a fast-paced, global environment
- Ability to thrive under pressure, meet deadlines, and adapt to change
- Strategic mindset with the ability to translate high-level goals into actionable program initiatives
Benefits:
- Room to grow at a high-growth company
- An environment that celebrates ideas and innovation
- Your work will have a tangible impact
- Flexible time off
- Fun events at cool locations
- Employee referral bonuses to encourage the addition of great new people to the team
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