Vice President of Operations – Professional Services
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Job Description
Vice President of Operations scaling delivery, staffing, margins, and acquisition integration for a technical professional-services and software company. Leading a 40-person organization while partnering with the CEO on growth.
Responsibilities:
- Lead and develop the Delivery/PMO leader and Capability Leads across approximately 40 consultants, project managers, and specialists
- Own the delivery operating system, including capacity, staffing, utilization, hours billed, budgets, contract achievement, scope discipline, quality, escalations, and portfolio margin
- Build a trusted cadence for staffing, capacity, delivery reviews, escalations, resource allocation, and portfolio performance
- Create visibility into profitability by project, capability, and person, and act on findings
- Improve utilization, hours billed, budget and contract achievement, scope discipline, quality, and gross margin
- Review scopes, budgets, schedules, staffing assumptions, pricing, and complex pursuits before commitments become delivery problems
- Make final allocation, people, budget, and scope decisions when issues cannot be resolved at the leadership level
- Replace recurring workarounds and individual heroics with repeatable practices that scale with revenue and headcount
- Serve as executive sponsor for significant accounts and contribute senior operating judgment to client, CEO, and business-development conversations
- Lead delivery-side integration of future acquisitions
- Partner directly with the CEO on strategy, growth, and acquisition integration
- Help shape pricing, staffing mix, investment and cost decisions, annual operating goals, new-business growth, net dollar retention, recurring-revenue mix, and productization of repeatable offerings
- Establish delivery economics command, operating cadence, and decision rights in the first quarter
- Improve leadership ownership, staffing and capacity review cadence, utilization, margin visibility, and reduce CEO intervention during the first year
Requirements:
- Substantial operating and leadership experience—often 7+ years—with accountability for teams, leaders, delivery quality, staffing, client outcomes, and financial results
- Commercial fluency in utilization, capacity, hours billed, project budgets, scopes, contracts, pricing, gross margin, and staffing tradeoffs
- Evidence of building, fixing, scaling, or materially improving a real operating environment with measurable results
- Sound judgment under pressure and ability to make clear decisions with incomplete information
- EQ to earn trust before driving hard changes and ownership mindset to stay hands-on while building scalable systems
- Credibility with technical professionals and senior clients without needing to be the deepest technical expert
- Learning speed, curiosity, and comfort exploring automation and AI to improve services economics
- Project-based services contracts, scopes, budgets, pricing, and delivery economics experience helpful
- Scaling or restructuring a services organization helpful
- M&A integration experience helpful
- Professional-services automation, PSA, resource-management, ERP, or delivery-operations platforms experience helpful
- Public-sector contracting, GIS/geospatial, or technical consulting experience helpful
- MBA or comparable graduate business training helpful
- Bachelor's degree or equivalent professional or military experience expected; field of study is not a screen
- Ability to work remotely within the United States
- Willingness to undertake limited travel as needed
- Full-time, exempt availability
Benefits:
- Annual performance incentive may be offered, with a potential target of approximately $25,000; terms are not guaranteed
- Equity or broader profit participation may become available as scope grows; not guaranteed on day one
- Health coverage
- Retirement-plan match
- Limited travel as needed, especially early in the role
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