VIP Travel Consultant
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Job Description
VIP travel consultant serving executive travelers for BCD Travel, a corporate travel management company. Handling reservations, policy guidance, regulations, and high-touch consultation remotely.
Responsibilities:
- Provide high-touch service excellence to key client travelers
- Handle incoming requests accurately and efficiently via phone, email, and other channels
- Serve as the primary point of contact for executive-level travelers
- Provide active travel consultation and upsell related products
- Use BCD Travel tools and systems to complete requests
- Search and confirm travel reservations
- Guide customers according to client travel policies
- Fulfill requests regarding DOT, TSA, passports, visas, and other necessary regulations
- Apply travel supplier rules
- Maintain, communicate, and expand knowledge of supported travel industries
- Flex scheduling to accommodate operational needs
Requirements:
- Experience in VIP travel
- Working knowledge of the travel industry, policies, procedures, and processes
- Strong skills in GDS Sabre
- Strong verbal and written communication skills in English
- Ability to accurately and efficiently handle requests through multiple channels
- Strong understanding of client travel policies
- Excellent knowledge and application of travel supplier rules
- Knowledge of DOT, TSA, passport, and visa regulations
- Flexibility in scheduling is a core requirement
Benefits:
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days
- Mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- Inclusive work environment where diversity is celebrated
- Reasonable and necessary accommodations
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