Desk Property Lead Consultant
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Job Description
Desk claims consultant investigating and settling complex homeowners losses for National General, a personal-lines insurance provider. Handling large property claims, estimates, escalations, and junior-staff mentorship.
Responsibilities:
- Investigate and validate details of loss for large loss complex homeowners claims, typically valued above $250,000
- Determine coverage, assess damages, and negotiate claim settlements within assigned authority
- Handle complex or specialized Homeowners first-party claims involving coverage, damages, and subrogation
- Retain and expand expertise in residential construction and repair, structural integrity, home systems, and evolving building techniques
- Identify complex customer needs and resolve them using advanced customer service skills
- Determine subrogation or fraud potential, recommend handling approaches, and suggest process improvements
- Apply advanced understanding of company insurance policies, the industry, and organizational relationships
- Mentor and develop junior staff through estimate review, reinspection, ride-alongs, and other techniques
- Partner with fraud and subrogation representatives to achieve the best outcome
- Address and resolve escalated concerns for premium customers in a timely and professional manner
- Participate in an on-call rotation to support premier customer needs
Requirements:
- Experienced Desk Property Lead Consultant Claims professional
- Strong background handling high-volume, large loss complex homeowners claims, including losses above $250K
- Expertise writing and reviewing complex repair estimates
- Experience managing high-value properties
- Ability to own claims from start to finish across dwelling, contents, ALE, mitigation, and supplements exposures
- Preferred insurance carrier experience along with field exposure
- Demonstrated ability to partner effectively with independent adjusters and cross-functional teams
- Strong communication skills and collaborative approach
- Ability to navigate storm, water, and hail claims
- Proven excellent customer service and escalation support
- Comfortable participating in an on-call rotation
- Applicable active insurance licenses may include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License
- As a requirement of employment, holders of active insurance licenses must terminate existing appointments and must not hold outside appointments during employment
- Applicants with a resident producer license must surrender it when instructed by the licensing team
- Must possess authorization to work in the United States; visa sponsorship is not available
- Dedicated, private home workspace free from distractions with appropriate desk and seating
- Reliable internet with minimum speeds of 50 MB download and 5 MB upload
Benefits:
- $1,000 Licensing Sign on Bonus may be available for applicable active licenses
- Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse
- Monthly connectivity reimbursement to help offset internet costs
- Work-from-home arrangement
- Equal Opportunity employer – Veterans/Disabled and other protected categories
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