Web Chat Sales Supervisor
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Job Description
Web Chat Sales Supervisor leading 12–15 travel-agent consultants for Viking Cruises, a destination-focused ocean, river, and lake cruise company. Coaching sales performance and managing chat operations remotely.
Responsibilities:
- Lead the Web Chat Sales team
- Meet established sales goals and produce accurate, complete work
- Provide a high level of service to all customers
- Coach and manage a team of 12–15 travel agent sales consultants, including daily coaching and follow-up on sales behaviors
- Monitor chat sessions to evaluate performance gaps and provide feedback
- Schedule team meetings
- Conduct one-on-one coaching sessions
- Provide performance improvement plans and document results
- Manage daily payroll review and bi-weekly submission
- Monitor daily attendance and adherence
- Collaborate with management and cross-functional teams on departmental projects, training and development initiatives, and team-building activities
- Perform other duties as assigned
Requirements:
- 3–5 years’ experience in a web chat sales environment
- Previous supervisor experience in a sales capacity
- Strong sales skills and understanding of the sales cycle
- Call center experience within the travel industry preferred
- Coaching and team-building skills
- Excellent verbal and written communication skills
- Proven ability to prioritize tasks and work well in a fast-paced, high-growth environment
- Strong PC skills, including Microsoft Office
- Detail-oriented with excellent organizational and follow-up skills
- Flexible availability for an 8-hour shift, 4 weekdays and 1 weekend day, every week
- High-speed internet access
- Ability to plug equipment into a modem/router
- Must be authorized to work in the United States or not require employment visa sponsorship
Benefits:
- Highly competitive compensation plan
- Commission $43,470 - $55,100 annually (based on team performance metrics)
- Employees are eligible for annual discretionary bonus
- 401(k) plan with company match
- Full benefits including medical, dental, vision, life and disability insurance at a highly subsidized rate (some plans are fully paid by Viking)
- Accrue 15 paid vacation days
- Sick time accrual by state
- 6 paid holidays per year
- Opportunity to take a free and/or discounted cruise
- Highly subsidized gym membership
- Discounts on theatres, theme parks, movie tickets, and travel discounts through IATA membership
- Certified Great Place to Work company
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