Work Student – Technical Support, Customer Care, Cloud & Azure
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Job Description
Cloud engineering intern providing customer support while gaining real-world experience in cloud infrastructure and Azure. Become part of an energetic community of cloud professionals.
Responsibilities:
- Act as the first point of contact for incoming support tickets, analyzing, prioritizing, and attempting resolution where possible.
- Handle tickets from start to finish when appropriate, and escalate complex issues to our DevOps teams while keeping customers informed.
- Take over the handling of specific tickets from the DevOps team to free up their workload, contributing to faster resolutions and happier customers.
- Work on ticket-based challenges that add value for our clients, such as SSL certificate renewals, license management, and access control.
- Learn to work autonomously and independently in a remote-first & flexible company where self-direction and ownership are essential.
Requirements:
- A student in IT, Computer Science, Engineering, or a related field.
- Interested in Microsoft Azure and cloud technologies.
- Someone with basic technical skills either theoretically or practically.
- Strong communicator!
- Confident working with clients and colleagues across Europe.
- Proactive, responsible, and capable of working independently without constant supervision.
- Fluent in English and Dutch.
Benefits:
- Real ownership of support tasks that lighten the load for our DevOps teams.
- Exposure to cloud operations and Microsoft Azure infrastructure.
- Remote first and Flexible work environment.
- A fun, collaborative company culture with regular digital team hangouts and inperson events like Wintercept and Interceptival.
- Potential to transition into a junior engineering role in the future.
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