Account Coordinator
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Job Description
Account Coordinator supporting client success for Team Velocity, a full-service automotive marketing agency. Coordinating deliverables, client communications, reporting, and campaign support.
Responsibilities:
- Develop working knowledge of Team Velocity’s processes, account management, integrated strategies, and Apollo proprietary technology platform
- Assist with preparation of Customer Success documents, including meeting agendas, reporting decks, and client communications
- Participate in and document client meetings and conference calls
- Maintain communication with Account Teams regarding deliverable status and work in progress
- Assist with resolving client questions and needs in a timely manner
- Problem-solve production issues and errors; escalate issues as needed
- Understand client goals and organize deliverables to support productive campaign results
- Update and maintain clients’ Consumer Portals
- Maintain knowledge of compliance and co-op requirements for manufacturers
- Support the Account Management team with additional tasks
- Work ahead on client deliverables
- Learn and maintain knowledge of client accounts and their Perfect Market
- Develop understanding of the automotive industry, company culture, products, services, strategic communication planning, and integrated marketing strategies
- Exercise proactive daily communication with colleagues and clients
- Seek ways to add value to the client/agency relationship
Requirements:
- Bachelor's degree in Marketing, Advertising, Communications, or related field
- 0–2 years of professional experience
- Automotive Agency, Automotive In-House Marketing and/or Customer Service experience preferred
- Proficient in Microsoft Office
- Extremely organized, task and detail-oriented
- Critical thinking skills
- Exceptional written and verbal communication skills
- Ability to proactively take ownership of projects
- Ability to establish priorities and objectives
- Flexibility in a fast-paced, ever-changing environment
- Ability to maintain focus and constructive behavior under pressure
- Ability to support 8:30AM–5:30PM EST business hours
- Must be located within the Continental U.S.
Benefits:
- Quarterly bonus opportunity
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with matching
- Paid vacation
- Wellness benefits
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