Account Executive
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Job Description
Account Executive delivering account management and client strategy for a healthcare TPA company. Responsible for client engagement, relationship management, and ensuring service satisfaction.
Responsibilities:
- Provide account management services and consulting to a book of business of Marpai clients.
- Maintain positive relationship with customers, brokers and business partners while ensuring satisfaction with Marpai services, monitor and maintain service level expectations, and perpetuate a best in class reputation.
- Develop and maintain annual Client Strategy Plans
- Deliver and present client utilization and other data reporting
- Communicate essential information, updates, critical processes and integrations in an articulate and highly professional manner, both verbal and written
- Obtain signatures for critical legal, compliance, contractual or other documents required
- Key point of contact for client and broker through implementation and renewal
- Manage and maintain information within the CRM platform
- Proactively engage client/broker in discussion involving new products and services
- Refresher training for client/broker on our client/member portals
- Provide interpretation and recommendations related to reports that Marpai provides to customer on an ongoing basis.
- Attend open enrollment, health fair, on-site client/broker meetings as needed
- Effectively renew their book of business.
- Work with customer service teams to resolve VIP and other escalated service issues.
- Remain current on trends and industry knowledge establishing self as subject matter expert
- Technically savvy, proficient in all MS Office products preferably with advanced Excel skills
- Other duties as required
Requirements:
- Minimum 5 years of account management experience with results in the TPA or benefits industry
- Four-year college degree preferred, or experience equivalent is preferred
- Active State Health agent license ideal
- Strong verbal and written communication skills to effectively and accurately execute duties
- Exceptional customer service and relationship skills to ensure timely response, effective resolution and build consensus
- Thorough understanding of stop loss contracts and renewal process
- Dedicated follow up skills leading to timely and effective completion of duties and resolution of tasks
- Superior organizational skills and attention to detail enabling efficient, effective and comprehensive solutions/resolution
- Flexibility in work schedule to meet demands of clients and colleagues as well as meet deadlines consistently
- Broad knowledge and understanding of broker and consultant channels and competitive market leading to success in those related channels.
- Able to work independently in a fast paced environment
Benefits:
- Generous PTO
- Medical and Prescription
- Health and Wellness Programs
- EAP
- FSA / HSA / Dependent Care
- Dental
- Vision
- Life and Disability
- STD/LTD
- Voluntary Benefits: Critical Illness, Accident, Hospital
- 401k with Employer Match
- LegalShield
- Identity Theft Protection
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