Account Manager – Absence
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Job Description
Account Manager handling customer satisfaction and retention for ComPsych's clients. Ensuring service delivery is flawless and maximizing upsell opportunities while building strong client relationships.
Responsibilities:
- Own and manage the overall customer satisfaction and retention of many of ComPsych’s customers
- Meet goals of client retention and account growth by meeting customer satisfaction rating metrics and identifying upsell opportunities
- Demonstrate a thorough understanding of your customers' business, human capital, and benefits concerns
- Appropriately position ComPsych's value proposition with beneficial solutions to meet your customers' needs
- Provide project management, communication strategy development, internal staff training, and customer staff training to newly implemented accounts
- Establish a strong relationship with your clients
- Investigate, track, and resolve customer and client concerns
- Prepare utilization related analysis and trend reports to evaluate and proactively recommend improvements
- Establish and build strong working relationships with ComPsych’s business leaders and team members
Requirements:
- 2+ years of account management experience in insurance, benefits, healthcare, or human resources-related services required
- Bachelor’s degree required, Master’s preferred
- Strong experience providing strategic account management to accounts required
- Proven track record of successfully selling additional service lines to current customers
- Project management, critical thinking skills, and strong attention to detail required
- Stable work history required
- Strong skills in Microsoft Office Suite required; CRM experience a plus
- Travel as necessary to meet with new and existing customers (approximate travel could be up to 25%)
Benefits:
- Full benefits package, including Paid Time Off (PTO)
- Medical, dental, vision
- 401(k) with match
- Robust EAP
- Wellness program
- Much more
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