Account Manager – Trust Accounting
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Job Description
Account Manager owning client portfolios from onboarding to long-term management at Rex RealTrust. Focus on building relationships, improving processes, and delivering exceptional client service.
Responsibilities:
- Own the end-to-end lifecycle of your client portfolio, from onboarding through to long-term relationship management and service optimisation
- Act as the primary point of contact for your clients and build trusted relationships
- Proactively identify risks and opportunities, coordinate resources across the operational teams
- Lead the onboarding of new clients and ensure a seamless transition into Rex RealTrust systems
- Conduct regular client meetings, progressing from onboarding check-ins to ongoing relationship reviews
- Monitor client satisfaction and proactively address concerns
- Drive continuous improvement initiatives that enhance both the client experience and operational efficiency
Requirements:
- Demonstrated commercial property management experience using Cirrus8
- Proven experience in both Commercial Property Management and Trust Accounting
- Strong understanding of commercial property operations, trust accounting processes and industry legislation
- Excellent client relationship and stakeholder management skills
- Outstanding verbal and written communication skills
- Confidence leading client meetings, presentations and training sessions
- Strong organisational skills with the ability to manage multiple priorities and client portfolios
- A proactive, solutions-focused mindset with excellent problem-solving ability
- Commercial awareness and a commitment to delivering exceptional client outcomes.
Benefits:
- Competitive salary
- Performance incentive program
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