Supplier Management Key Account Supervisor I
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Job Description
Supplier Management Key Account Supervisor I facilitating purchase orders and customer satisfaction for UPS. Managing international relationships and ensuring smooth transactions in supply chain.
Responsibilities:
- Manage purchase orders, coordinating with global locations to ensure smooth goods movement and maintain high customer satisfaction.
- Foster relationships with international UPS offices, update SOPs, and ensure operational compliance.
- Drive business growth by conducting strategic customer meetings, reviewing KPIs, and implementing data-driven solutions to enhance supply chain performance.
- Oversee document management and corrective action plans, ensuring origin compliance.
- Provide customers with business analysis reports to support analytical assessments of shipping activities, review the status of shipments, and ensure vendor compliance.
- Act as a customer advocate to resolve pricing, service, and relationship issues and to prevent churn.
- Deliver a seamless customer experience from initial contact to full integration for implementing new Supplier Management customers.
- This position may require traveling depending on business needs.
Requirements:
- Proven experience in supply chain management and/or ocean and customer relations
- Strong analytical and strategic thinking skills
- Excellent communication and relationship-building abilities
- Ability to manage multiple tasks and prioritize effectively
- Must have a Bachelor's Degree (or international equivalent) or be a current UPS employee with three years of UPS experience
- Must have Ocean freight experience – Required
- Must have Intermediate Excel Skills – Required
- Proven experience delivering customer service in direct customer-facing environments – Required
Benefits:
- Medical/prescription drug coverage
- Dental coverage
- Vision coverage
- Flexible Spending Account
- Health Savings Account
- Dependent Care Flexible Spending Account
- Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
- Disability Income Protection Plan
- Employee Assistance Program
- 401(k) retirement program
- Vacation
- Paid Holidays and Personal time
- Paid Sick and Family and Medical Leave time as required by law
- Discounted Employee Stock Purchase Program
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