Account Manager, Bridal SaaS
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Job Description
Account Manager responsible for driving expansion growth for marketing services at Fullsteam. Fostering client relationships and managing full-cycle sales process from demo to close.
Responsibilities:
- Develop and maintain strong relationships with key stakeholders within the existing customer base through phone, video, email and face to face to understand their business goals and challenges.
- Drive activity within current client base via calls and emails to generate opportunity and build pipeline
- Create and execute marketing services strategic reviews to identify growth opportunities and drive expansion within accounts.
- Identify and pursue opportunities to upsell marketing services that align with customer needs and objectives.
- Collaborate with the Customer Success and SaaS Account Management team to ensure customers are successfully adopting and leveraging our solutions to achieve their desired outcomes.
- Maintain an accurate record of sales activities, leads, and opportunities in the CRM system.
- Develop and manage a sales pipeline of opportunities to achieve monthly, quarterly, and annual targets.
Requirements:
- Bachelor’s degree in Business, Marketing, Technology, or a related field preferred.
- 3+ years of experience in software sales, preferably within the SMB and mid-market segments.
- Background the sale of SEO, digital ads, and website services
- Experience in CRM and Telephony solutions (Salesforce, Salesloft preferred)
- Strong understanding of sales processes and techniques for upselling and cross-selling.
- Outstanding knowledge of MS Office and proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success tools.
Benefits:
- Health insurance
- Paid time off
- Professional development opportunities
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