Account Manager – Enterprise
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Job Description
Account Manager driving revenue growth through customer relationships in Transit Technology. Working remotely within Canada or the USA, establishing key customer contacts and ensuring satisfaction.
Responsibilities:
- Drive revenue growth with our existing customers, through product and industry expertise
- Establish yourself as a key contact to existing customers - along with Partner Success, to ensure customer satisfaction and retention of their business.
- Develop and maintain strong relationships to understand customers’ needs and close up-sell, cross-sell, and expansion opportunities, and ensure contract renewals.
- Educate customers on current and new product features, benefits, and configuration options to optimize their use of Spare’s platform and products.
- Own account planning for customers and manage technical, operational and executive stakeholders at large transit agencies and operators.
- Provide weekly feedback & forecasting on all account activity, and demonstrate excellent CRM adoption for managing your pipeline and account plans.
- Work closely with champions and stakeholders to develop proposals and business cases for large scale deployments.
- Work closely with Marketing and Business Development team to develop account-based marketing and sales plans
- Build a deep understanding of Spare’s products and key markets, and maintain ongoing learning of new features and improvements
- Partner with and influence customers through thought leadership, industry best practices, and deep product knowledge
- Share customer feedback with Product, Engineering and Partner Success teams.
Requirements:
- Experience in Transit Technology sales and/or sales for government agencies (ideally 4+ years)
- Passion for and interest in Urban Planning and/or Transit (or correlated areas)
- Understanding of the transit industry (knowledge of the types of transit systems, regulations, and funding structures, to effectively support our customers and users)
- Excellent communication skills (verbal, written and presentation skills) with the ability to communicate effectively with a wide range of audiences in a personable way
- Experience dealing with complex enterprise customers and large deals, specifically in the public sector or at Fortune 500 clients.
- Availability to travel frequently within Canada and the USA
Benefits:
- Offers Equity
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