Account Manager – First Year
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Job Description
Account Manager supporting first year school customers in implementing educational products. Engaging with schools to ensure adoption and satisfaction while building relationships.
Responsibilities:
- Manage a portfolio of first-year school customers, ensuring high levels of engagement, satisfaction and retention.
- Lead the onboarding process for new schools, ensuring successful implementation within the first 45 days.
- Coordinate product setup and training to ensure educators are confident using 3P products.
- Deliver product demonstrations, training sessions and professional development workshops for educators and school leaders.
- Conduct regular health checks and strategic check ins to review product usage and ensure customers are realizing full value.
- Collaborate with Sales, Marketing and Customer Support teams to deliver a seamless and consistent customer experience.
- Represent the company at education conferences, school visits and industry events to strengthen relationships and promote 3P solutions.
Requirements:
- 3+ years experience in account management, customer success or sales, ideally in EdTech, SaaS or education focused organizations.
- A proven track record of meeting or exceeding revenue, retention or customer success targets.
- Experience onboarding and supporting customers through product adoption.
- Confidence managing a portfolio of accounts or a defined territory.
- Experience using CRM platforms such as Salesforce and analyzing customer data to guide strategy.
- Strong presentation and communication skills, with experience engaging educators or school leaders being a plus.
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