Account Manager – Payroll y Recursos Humanos
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Job Description
Account Manager specializing in Payroll and Human Resources solutions, responsible for managing client relationships and ensuring customer satisfaction. Collaborating with various departments to address client needs and expectations.
Responsibilities:
- Construir y mantener relaciones de confianza a largo plazo con los clientes.
- Realizar seguimientos proactivos para evaluar satisfacción, resolver necesidades y asegurar altos niveles de servicio.
- Gestionar y resolver inquietudes de clientes, escalando a los equipos correspondientes cuando sea necesario.
- Utilizar herramientas como Asana y ZenDesk para asignación y seguimiento de tareas.
- Coordinar con diferentes departamentos para asegurar la resolución completa de solicitudes.
- Participar en llamadas con ejecutivos senior, manteniendo comunicación clara y profesional.
- Administrar servicios adicionales (Timekeeping, HR Services), incluyendo creación de propuestas, precios y coordinación interna.
- Gestionar la configuración de nuevos proyectos o empresas para clientes, desde propuesta hasta enrolamiento junto al equipo de implementación.
Requirements:
- 3 a 5 años de experiencia en Account Management o Project Management, idealmente con clientes de Payroll o Finanzas.
- Inglés nivel C1.
- Experiencia demostrable en manejo y resolución de problemas de clientes.
- Pensamiento proactivo y enfoque orientado a soluciones.
- Creatividad e iniciativa para mejorar procesos y experiencias del cliente.
- Habilidades sólidas en manejo de relaciones y servicio al cliente.
- Dominio de Microsoft Office y Teams; se valora experiencia en Asana y ZenDesk.
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