Account Manager
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Job Description
Account Manager driving growth for EMEA customers in student housing software, building relationships and managing sales cycles. Collaborating with cross-functional teams to enhance customer engagement and success.
Responsibilities:
- Drive revenue growth within an assigned EMEA territory and customer portfolio by identifying upsell and expansion opportunities, managing pipeline, and consistently achieving or exceeding quota targets.
- Lead complex, consultative sales cycles, including in-depth discovery, tailored product demonstrations, proposal development, negotiation, and deal closure
- Build and maintain trusted relationships with stakeholders across universities, PBSA operators, and student accommodation providers, developing a deep understanding of their operational needs and commercial priorities
- Conduct thorough needs analysis to uncover customer challenges and align StarRez solutions to deliver measurable operational and financial outcomes
- Lead and support tender, RFP, and formal procurement processes, coordinating with internal stakeholders to deliver competitive, high-quality submissions
- Manage and prioritise a high volume of customer interactions and requests, effectively triaging competing demands to focus on the most impactful opportunities
- Collaborate cross-functionally with Product, Professional Services, Marketing, and Finance teams to scope solutions, support deal execution, and deliver seamless customer experiences
- Represent the voice of the customer internally by sharing insights that inform product development, go-to-market strategy, and regional market positioning through StarRez Connect and industry events.
- Maintain accurate pipeline, forecasting, and activity tracking using Salesforce, Gong, and related tools to generate data-driven insights and improve sales effectiveness
- Drive customer engagement and solution adoption in a way that unlocks expansion opportunities and long-term account growth through onsite customer visits, industry event attendance and presentations.
Requirements:
- 3+ years of experience in a quota-carrying Account Executive or Account Management role, with a proven track record of meeting or exceeding revenue targets OR 5+ years of experience in student accommodation, PBSA, higher education, or multi-family property management environments, with demonstrated experience influencing purchasing decisions or managing vendor relationships
- Proven ability to operate in a metrics-driven sales environment, including pipeline management and quota attainment
- Exceptional presentation and communication skills, effectively delivering clear, compelling messaging to both small stakeholder groups and large audiences across the EMEA region, with the ability to adapt style and content to diverse cultural and business contexts
- Strong discovery and analytical skills, with the ability to deeply understand customer needs and translate them into tailored solutions
- Excellent time management and prioritisation skills, with the ability to effectively triage multiple competing demands
- Strong communication and relationship-building skills, with confidence engaging stakeholders across multiple levels and organisations.
Benefits:
- Opportunity to be a part of a well-established, high-performance company that has been in business for over 30+ years
- A supportive team environment with emphasis on learning and development opportunities
- Our Promise: You will learn, grow, and be appreciated for your impact and contributions.
- Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement.
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