Account Manager
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Job Description
Account Manager responsible for driving revenue expansion and customer retention for rights management solutions. Lead commercial strategies and strengthen relationships with key stakeholders.
Responsibilities:
- Own all commercial outcomes within the existing customer base, including renewals, upsells, cross-sells, and multi-product expansion.
- Deliver quota targets through structured expansion plays including whitespace mapping, discovery, and multi-product attach strategy.
- Establish renewal forecasting rigor, commercial predictability, and a consistent engagement cadence.
- Strengthen executive relationships with key customer stakeholders and serve as escalation point for commercial risk.
- Collaborate closely with Customer Success to align customer outcomes to commercial expansion motions
Requirements:
- 10+ years of progressive Account Management or commercial leadership experience in B2B SaaS.
- Proven track record of owning quota and expanding accounts through structured expansion frameworks.
- Deep experience navigating enterprise deals, multi-product selling, and complex negotiations.
- Experience working closely with CS, Product and Inside Sales teams.
- Thrives in PE-backed, metrics-driven, execution-focused environments.
- Regular travel required (20-30%)
Benefits:
- Comprehensive Health & Wellness: A competitive benefits package covering health, dental, and vision to support you and your family.
- Building Your Financial Future: A RRSP/401K Match Program to help you reach your long-term savings goals.
- Career Growth Opportunities: Continuous learning and career growth opportunities.
- Flexible work hours
- Birthdays off
- Alternating 4-day work weeks
- One-time home office allowance
- Unlimited vacation time
- Team socials
- Happy hours
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