Account Manager
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Job Description
Mid-Market Account Manager for Chili Piper's B2B SaaS solutions focused on growing business and customer value. Collaborate with sales and customer success teams to drive results and expand customer accounts.
Responsibilities:
- Cross Sell new products to existing customers
- Renew the contracts of our largest mid-market customers through great relationship building and value-add throughout their lifecycle with us.
- Create expansion opportunities within different geographies/business units, additional sales seats, and new products.
- Define and review the success criteria with your customer to ensure they're performing as expected on a regular basis.
- Leverage sales management tools like Salesforce and Gong to track sales activities.
- Sell to key decision makers within mid-market organizations (51-1000 employees). You must establish strong partnerships with procurement teams, legal teams, and security teams in addition to the primary decision makers in sales, customer success, and marketing departments.
- Identify customers at risk and provide the necessary support with our Customer Success team to retain and make them successful.
- Work closely with the Customer Success team to ensure all onboarding and success criteria are being met.
- Develop account plans to plan out strategy alongside marketing and customer success to expand mid-market accounts.
Requirements:
- 3+ years of sales and/ or account management experience, working with mid-market or enterprise level sales cycles, preferably at a technology company and with a track record of top performance
- Experience using Salesforce CRM.
- The ability to demonstrate a strong aptitude for both selling and building lasting relationships with customers.
- Strong business acumen and comfort with presenting to, and establishing relationships with, senior level executives in mid-market-level companies.
- Technologically savvy and ability to learn and demonstrate new technology fast.
- Proven ability to achieve and exceed quotas and goals.
- The ability to work individually and collaborate within a team environment to achieve set goals.
- Ability to be a self-starter who takes initiative to learn and develop on their own, especially in a fully remote environment.
- Exceptional verbal and written communications skills.
- Must be based in North America
Benefits:
- Unlimited vacation (and we *do* mean it, and we *do *take it!)
- Generous health, dental, and vision insurance
- Any equipment/software/tech that you need to do your job
- Annual professional development stipend of $2,000 USD
- Equity - all Pipers receive stock options
- Annual company retreat for a week of bonding and adventure (previous retreat locations include Paris, Morocco, Tulum, Iceland, Ibiza, and India!)
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