Account Manager
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Job Description
Account Manager responsible for upsells and renewals in AI-driven contact centers. Joining Cresta to shape the Account Management function and drive customer value.
Responsibilities:
- This is a highly strategic and intentional hire, the second Account Manager at Cresta.
- Reporting directly to the Head of Enterprise Account Management, you will play a central role in driving upsells, renewals, and long-term customer value.
- Beyond individual quota ownership, you will be instrumental in shaping and co-building the Account Management function from the ground up.
- We’re looking for someone with an entrepreneurial mindset, someone who thrives in ambiguity, enjoys designing new processes, and can help create a scalable motion as the team grows rapidly in the coming years.
- While this role begins as an individual contributor position, it comes with a clear path to future leadership for those who demonstrate strong performance, strategic thinking, and a passion for building.
Requirements:
- Experience in Customer Success or Sales roles where you owned revenue or renewal outcomes; experience in the contact center ecosystem or consulting is a strong plus
- Consistent record of hitting or exceeding goals in customer-facing environments
- A thoughtful career narrative that demonstrates your viewpoint, your growth, and why Cresta’s Account Manager role aligns with your trajectory
Benefits:
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- Flexible PTO to take the time you need, when you need it
- Paid parental leave for all new parents welcoming a new child
- Retirement savings plan to help you plan for the future
- Remote work setup budget to help you create a productive home office
- Monthly wellness and communication stipend to keep you connected and balanced
- In-office meal program and commuter benefits provided for onsite employees
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