Accounts Receivable Specialist
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Job Description
Accounts Receivable Specialist at Research Solutions, Inc. managing customer invoicing and payment collections while collaborating with sales and customer-facing teams. Working remotely and ensuring timely account management.
Responsibilities:
- Generate, review, and issue customer invoices accurately and on schedule
- Track, apply, and reconcile incoming payments (cash application / customer accounts)
- Maintain updated aging reports and focus on reducing overdue accounts
- Contact customers to collect payments in a professional and proactive way
- Resolve billing issues including pricing mismatches, credit memos, refunds, and payment disputes
- Collaborate with sales and customer-facing teams on payment status and account escalations
- Ensure AR records match bank deposits and internal financial systems
- Improve collection strategies through initiative, follow-through, and independent problem solving
- Communicate clearly with international clients and internal stakeholders in English
- Participate in AR process improvements, adding structure and visibility where needed
- Prepare AR insights and updates for leadership when requested
- Ability to complete vendor forms and communicate with customers regarding onboarding
- Take credit card payments and manage via our customer payment portal
- Prepare and distribute deposit invoices and send monthly statements
- Knowledge of Adobe PDF editing
- Knowledge of customer payment portals (Ariba, Coupa, Taulia, etc.)
- Experience with credit card reconciliation
Requirements:
- 3+ years of experience in accounting, focused on accounts receivable or related billing/collections roles
- Proven ability to manage invoice-to-cash, reconciliation, and payment tracking independently
- Exceptional English proficiency (spoken and written)
- Experience working remotely and across time zones with international teams
- Strong Microsoft Excel skills (formulas, lookups, pivots, and structured AR tracking)
- High ownership, initiative, and proactive communication style
- Ability to identify issues early, escalate when needed, and drive resolution
- Persistent follow-through and ability to build clear processes without heavy guidance
- Customer-focused mindset and comfort collecting payments directly
- Organized, detail-driven, and deadline-reliable
Benefits:
- Flexible working arrangements
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