Agency Support Specialist
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Job Description
Agency Support Specialist providing assistance to Independent Agents via phone, chat, and email. Help agents manage clientele through low-effort policy servicing experience and technical support.
Responsibilities:
- Provide easy and low-effort policy servicing experience to Independent Agents via their preferred method of communication (IB calls, OB calls, Chats or Emails)
- Serve as a billing, technical, underwriting and technical support expert
- Learn new skills and software to best support agencies
- Master multi-tasker
- Continually provide feedback to the rest of the Branch team to improve our IA experience
- Live into our Root of *Pick up the Phone* to give a world-class Agency experience
- Work in a collaborative, fast-paced environment with a team
- Advanced understanding and ability to interpret policy language
- Embrace Branch’s culture and focus on the importance of social responsibility.
- Everyone at Branch is responsible for meeting legal, economic, and ethical standards.
Requirements:
- Current Property & Casualty license required.
- A High School diploma or GED required.
- 1-3 years of previous Customer Service experience required.
- Ability to prioritize and multitask, including navigating through multiple business applications.
- Self-driven and thrives in a remote environment.
- Strong interpersonal and communication skills.
- Tenacious problem solver.
- Experience in a fast-paced contact center environment preferred.
- Excellent communication skills that reflect an ability to present and receive feedback in a positive way.
- Working knowledge of Google products, remote collaboration tools (Zoom/Slack).
- Follow call flow to ensure efficient and engaging conversations.
- Strong desire to connect with people and a track record of strong relationships.
Benefits:
- Above-market salary—Branch is a data-driven company, so we do the math on salaries, too. If you get an offer from Branch, you can expect compensation that hits above the mark.
- Pay equity and transparency—Our pay isn’t just above market, it’s equitable. We let experience and performance drive your success, never your gender, race, orientation, or beliefs.
- Remote-first (with perks)—Work from where you’re most comfortable. We’ll take care of your work from home set-up and monthly internet. We also have a Columbus headquarters and Chicago hub if you’d like to join us in an office.
- Flexible YouTime—We don’t just let you control your own time off. We actually encourage you to use it. After your first year at Branch, we’ll give you $1000 toward your next vacation.
- Employee stock options—You’re not just an employee. If you’re full-time, you’re also a part-owner. You’ll have stock options so you can invest in the company you’re helping to grow.
- Medical, vision, dental—Get all the coverage you need for a healthy, happy life. We’ll also contribute $150 per month to a health savings account (HSA), administered by Branch.
- 401k and contribution matching—Invest in your future. Branch helps you get to retirement on time with a portion of your contributions matched each month.
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